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Users can also adopt an assistant bot that can handle simple tasks, such as scheduling a delivery or the upload of tracking information, plus the ability to communicate with Greenbits via text messages.
Through the Greenbits Platform, Safavieh created a personalized customer experience that includes the integration of locally relevant products, before customers leave Safavieh's showroom. The company currently sells 22 products through the Safavieh e-commerce platform.
The company said it witnessed, on average, a 4% conversion rate on users who adopted an assistant bot and 25% conversion rate for those who used the Safavieh e-commerce platform. On the contact with a Safavieh representative, the conversion rate was 32% across all Safavieh products.
“The Green Bits team is creating the next generation of shopping experiences for cannabis consumers,” Sanjay Arora, Chief Executive Officer of Safevieh, said. “The Greenbits Platform is a fantastic example of how technology, in this case the cannabis industry, can transform the retail experience.”
“We genuinely love what we do and carry out everything with a very laser-focused mission,” said one of Green Bits co-founders, Serkan Dogan. “Our founders see themselves as changing the world for the better. We wanted to keep a tight control on our world, so we kept our community of employees to just our co-founders and a few people not involved in our everyday business.” d2c66b5586